LEOWAY Website Privacy Policy

Welcome to the LEOWAY website!

This Privacy Policy (hereinafter referred to as the "Privacy Policy") explains how our personal information is collected and used on the LEOWAY website, and outlines your choices and rights regarding this information. Please read it carefully—understanding how we collect, use, and store your personal information and what rights you have is very important.

This Privacy Policy applies to all pages of the LEOWAY website.

1. Personal information we collect and use

This section will explain the types of personal information we collect from you and their corresponding uses, so that you understand the specific categories, purposes, and methods of using the personal information we collect for a particular function. If you would like to learn more about specific data types and how we use this data, please refer to the sections below.

1.1 When you select the "Contact Us" service on our website, we will collect and use your name, phone number, company name, email address, and requested services and products. This information is collected to understand your identity, your required services or products, and to contact you and provide you with the services you need. If you do not provide this information, you may not be able to use our services normally. Your name is not required in the "Name" field; you can choose to fill in your company name according to your needs. You can also choose to provide your company name, email address, mobile address, WeChat ID, etc. We collect this type of information so that LEOWAY can better provide you with the services you need.

1.2 When you choose to leave a message/suggestion for us through our website, we will collect and use your name, contact number, company name, email address, and required services and products. This information is collected to understand your identity, your questions/needs/suggestions, etc., and to contact you, reply to your message, and provide feedback on your questions/needs/suggestions. If you do not provide this information, you may not be able to use our services normally. You can also choose to provide your email address, WeChat ID, etc., according to your needs, so that we can contact you and provide the above services.

3. When you contact us through our customer service hotline, email, telephone, fax, or other means, we will collect your name, phone number, company name, email address, required services and products, etc., to help us understand your identity and the questions you raise.

1.4. When you browse this website, the website will automatically collect and sort your information, including but not limited to user access time, number of visits, pages visited, and browsing duration, in order to statistically analyze website traffic data so that we can improve website management and optimize website services. This information will not be used to identify you.

5. We will only share your personal information when it is reasonable and necessary. Such circumstances include:

We value your personal information and will never sell it to any third party. We will only share your information in the following circumstances:

1.5.1 Obtaining your explicit consent: We will share your information with other parties after obtaining your explicit consent.

1.5.2 Sharing with Service Providers: We may share information with third-party companies that provide services to us (e.g., website hosting providers, data analytics providers, email service providers, customer service system vendors). These service providers may only access your information for the purpose of the services we provide and are contractually obligated to take adequate security measures to protect your information and may not use the information for any other purpose.

1.5.3 Compliance with laws and regulations: We may disclose your information as required by laws and regulations, litigation, dispute resolution, or at the request of administrative, judicial, or other competent authorities.

1.5.4 Protecting legitimate rights and interests: We may disclose information when necessary to protect the legitimate rights, property and safety of ourselves, our users or others.

We will not transfer your personal information to any company, organization, or individual, nor will we disclose it publicly unless we obtain your explicit consent.

1.1.6 In addition, in accordance with relevant laws, regulations, and national standards, we may process your personal information without obtaining your authorization or consent in the following circumstances:

1) Necessary for personal information processors to fulfill their legal obligations or duties;

2) Necessary for the conclusion and performance of the contract in which you are a party;

3) Necessary for responding to public health emergencies or for protecting the life, health, and property of natural persons and legal entities in emergency situations;

4) We will process your personal information, whether you have disclosed it yourself or it has already been legally disclosed, within a reasonable scope in accordance with the law.

5) Other circumstances stipulated by laws and administrative regulations.

1.7. Please understand that the functions and services we provide to you are constantly being updated and developed. If a certain function or service does not disclose the rules for collecting and using your information as stated in the foregoing description, we will inform you of the scope, purpose and method of information collection separately through website announcements and other means to obtain your consent.

1.8. We may use information collected through certain features for our other services. For example, we may use information we collect when you use one of our features or services to provide you with specific content in another feature or service, including but not limited to displaying or providing other products or services.

Furthermore, we will strictly comply with laws, regulations, and this Privacy Policy, collecting your information to the minimum extent permitted, and taking stringent security measures to protect your information security. We will not provide any of your personal information to overseas entities if the conditions and procedures stipulated by laws, regulations, normative documents, and regulatory requirements are not met.

2. How We Store Your Personal Information

2.1. Information storage location

The personal information we collect will be stored on servers located in the People's Republic of China. Our website operations and technical team is located in the People's Republic of China.

2.2. Information storage period

Generally, we retain your personal information only for the time necessary to achieve our purpose and for the retention period stipulated by laws and administrative regulations.

For example: Once your inquiry is resolved, we will delete your personal information within a reasonable period; when our products or services cease operation, we will delete your personal information within a reasonable period.

3. Information security

We strive to protect your information to prevent loss, misuse, alteration, unauthorized access, or disclosure.

We will employ various security measures within a reasonable level of security to ensure the safety of your information. For example, we protect your information through technologies such as encryption.

We have established specialized management systems, operating procedures, and organizations to ensure information security. For example, we strictly limit the scope of personnel who can access information and require them to comply with confidentiality obligations.

In the event of a security incident such as the leakage of personal information, we will activate emergency plans and remedial measures to prevent the security incident from escalating, and fulfill our relevant reporting and notification obligations in accordance with the law.

Currently, we have passed the national cybersecurity level protection (Level 3) classification, filing and annual assessment. In terms of information security, we have met the requirements of international authoritative certification standards such as ISO27001 and international information security management system, and have obtained the corresponding certifications.

We will do our best to protect your personal information. We also ask for your understanding that transmitting information over the internet is not entirely secure, and no security measure can be foolproof.

4. Your rights

You have the legal rights to the personal information we hold about you (to the extent permitted by applicable laws and regulations). You may request to view, modify, or delete your personal information.

To exercise any of your rights, please contact us via email at xx@LEOWAY.com. We also have channels for complaints, reports, and inquiries; your feedback and requests will be processed promptly.

5.Protection of minors

We take the protection of minors' personal information very seriously. If you are a minor under the age of 18, you may not use this website for any purpose without the prior written consent of your parent or legal guardian. If you have any questions regarding the personal information of a minor under your guardianship, please contact us at xx@LEOWAY.com.

We do not knowingly collect personal information from minors for any purpose. If you are a parent or legal guardian of a minor and believe that we have possessed your minor's personal information without your consent, or if you wish to withdraw your consent, please contact us at xx@LEOWAY.com and we will delete such information.

6.Change

If there are any changes to this Privacy Policy, we will post an updated Privacy Policy on the website. Please visit this page and website announcements periodically to check for any updates or changes to this Privacy Policy.

7.Disclaimer

This website shall not be liable for any of the following circumstances:

1) In accordance with the rules and procedures established by this website, this website has sufficient reason to believe that it has obtained the user's authorization;

2) Where this website is required to provide relevant information in accordance with laws, regulations, or rules, or for public safety purposes;

3) Any leakage, loss, theft, or alteration of personal data caused by hacker attacks, computer virus intrusion or outbreaks, government regulations, or force majeure;

4) Other circumstances for the purpose of protecting the rights of this website and the rights of relevant rights holders.

8.Contact Us

We welcome your questions, comments, and requests regarding this Privacy Policy. We have a dedicated personal information protection team and a personal information protection officer. If you have any questions, complaints, or suggestions regarding this Privacy Policy or personal information protection matters, you can submit such feedback to the designated data protection officer (personal information protection officer) for the purpose of complying with applicable laws and regulations. Their contact information is xx@LEOWAY.com.

If you wish to file a complaint regarding our handling of personal information, please first contact us at xx@LEOWAY.com, and we will endeavor to process your request as quickly as possible.

Thank you again for visiting the LEOWAY website!

LEOWAY values the security of your personal information, and we appreciate your trust in LEOWAY.

November 30, 2025